Shipping
We make every order by hand, so it leaves the workshop 2 to 4 business days after payment is confirmed.
Shipping is quoted per order, based on where it is going, and we tell you before charging anything.
- Douglasville and nearby: you can pick it up at no cost, arranged over WhatsApp.
- Rest of the United States: we ship by mail, with a tracking number.
If something is delayed and we cannot ship within 30 days, we write to ask whether you would rather wait or get your money back. If you prefer the refund, you get all of it.
We hold your items for 24 hours from the moment you order, so you have time to pay without someone else taking them first.
Exchanges and returns
We want you to love what you get. Here is what we do if you do not:
If it arrived broken, melted, or it is not what you ordered
Send us a photo on WhatsApp within 7 days of receiving it and we will replace it or refund you, whichever you prefer. You do not need to send it back: return shipping would cost more than the product.
If you changed your mind
You have 14 days from delivery to return anything unopened and unused, in its original packaging. We refund what you paid for the product; shipping both ways is on you.
What we cannot take back
Soaps, creams and oils that have been opened or used. This is not us being difficult: these go on your skin, and once something has left and come back there is no way to guarantee it is clean. Every cosmetics shop does the same.
Custom orders, with a scent or presentation you asked for specially, cannot be returned either, because they were made only for you.
Even so: if you opened something and it did not sit right with you, write to us anyway. We would rather sort it out than leave you with something you cannot use.
Refunds go back the same way you paid, within 5 business days of agreeing to it.
How to pay and confirm
The order does not charge itself. When you place it, your items are held and we write to you to settle shipping and payment.
You can pay in cash if you pick up, by Zelle, or by card.
If you pay by Zelle, you can upload a screenshot of the payment from the same screen where we confirm your order. That way it is on file and nobody has to dig through the chat for it.
The order is final once we confirm the payment came through. Until then, nothing is taken from your account on our end.
Your information
We ask for your name, phone and email for one reason: to be able to get you what you bought and send you your receipt.
- The email is used to send your order confirmation and to write to you if something needs sorting out.
- The phone, to arrange delivery over WhatsApp.
- The address, only if you asked for shipping.
We do not sell or hand your information to anyone, and we do not send you marketing you did not ask for.
If you want us to delete what we have of yours, write to us and we will.
